Frequently Asked Questions
Everything you need to know about your gear and orders.
What is your return policy for outdoor apparel?
We offer a 60-day return policy for all unworn and unwashed items with original tags attached. Returns are free for all domestic orders.
How long does shipping take for standard orders?
Standard shipping typically takes 3-5 business days. Expedited and overnight shipping options are available at checkout for an additional fee.
Are your technical jackets covered by a warranty?
Yes, our products are backed by our Infinite Guarantee. We guarantee the performance of our gear for the practical lifetime of the product.
How should I care for my waterproof GORE-TEX gear?
We recommend machine washing on a warm, permanent press cycle with a specialized technical detergent. Tumble dry on medium heat to reactivate the DWR coating.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment payments through Klarna.