Returns & Exchanges
At Outdoor Research, we stand by our gear and offer a 60-day return window for all unwashed, unworn items in their original packaging. We want to ensure you have the right equipment for your next adventure with complete peace of mind.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid UPS shipping label provided at the end of the return request process.
Pack Your Gear
Securely pack your items in the original shipping box or a similar mailer, ensuring all original tags are still attached.
Drop Off and Track
Hand your package to any authorized UPS location and keep your tracking receipt; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing